I recently sold a home and of course on the day of the final walk through/closing the A/C unit had problems. I called M & R, explained the issue and they had a technician there within 2 hours! Luckily it was a minor issue, but they made sure they checked out the entire system and left a report so the new buyer was confident the system was in working order. I was so impressed that when I purchased my new home which had an old oil furnace I contacted M & R to replace the furnace and add A/C. What a great experience! Tony B. came out and did the sizing/site survey and worked with me to make sure the system was right-sized for the modifications I was making in the home. Very knowledgeable guy who wants to make sure he had the right solution for us.. Mike M and Bob P. were on the Installation team and did a great job ! They were on-time and cleaned the ducts/removed the old furnace and installed the new system in less than 2 days! All were Very neat and clean through out the installation! We couldn't be happier. HIGHLY Recommend to everyone!